Help Center

 

Designs
What brand of thread do you recommend?
We use mostly Floriani Polyester these days. We also love and use Robison Anton Polyester and Madeira. Of course, there are many great threads available on the market.
Are your designs manually digitized?

YES! All of our designs are manually digitized. Great care is taken in state of the art software to precisely digitize each design with accuracy, minimization of unnecessary jump stitches, and proper settings to ensure a delightful stitch out for you.

Are your designs test stitched?

YES! Absolutely. Every single design at Designs by JuJu has been thoroughly tested by our *in house dedicated testers* and stitched repeatedly until they are satisfactory for release. 

In the very rare event that you have any issues, it is most likely due to a factor that we can easily assist you with. This is often due to stabilizing, materials, or machine tension. However, please do not hesitate to contact us at [email protected] with any issues and our friendly support staff will as...

What thread brand is used on your color charts?
The primary purpose of a color chart is to show you which part of the design is stitched at each color stop. Many of our design files are applique designs or ITH projects, so your thread choice will depend on the fabric you use. The same philosophy holds with our embroidery designs - it is NOT imperative that you use the exact same thread colors on the chart. In fact, when we stitch samples we rarely follow it exactly ourselves! The beauty of custom embroidery is getting to create a unique project with the threads you already own. Click "Read More" for a more full discussion about thread brands used.
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My Account
Why do I have to log into an account to add items to my cart?
Our site has a wonderful feature: it will not allow you to purchase the same product twice! In order to prevent you from buying something again, you must be logged into your account prior to shopping. Click "Read More" for details.
Why can't I log into my account?

When logging in, please make sure you do not type any spaces before or after your email address and password. The log in will not be recognized with spaces. We also recommend typing the information directly and not using autofill.

If you do not remember your password, click the "Forgot Your Password?" link. Once you enter your email address on the next screen, you will receive an autogenerated email from our site with a link to reset your password.

If you are confident you are typing your e...

What is the fastest way to redownload one particular product?
Have you purchased hundreds of products and can't remember when you bought something in particular that you need to redownload? There's a fast way to find it! Click "Read More" for details.
How do I download my purchases?
It is quite simple -- log into your account and click "My Orders" to find the download links. Click "read more" for step-by-step instructions. 
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Placing an Order
What payment methods do you accept?

We accept PayPal as well as all major credit cards: Mastercard, Visa, American Express and Discover

All payments are securely processed and we never store your account information.

What currency are your prices in?

All prices listed are USD (United States Dollars)

Is there a limit to my downloads?

NO! We offer unlimited downloads and your download links will never expire (as long as the www.designsbyjuju.com website exists).

HOWEVER, please do download your designs upon purchase. We offer unlimited downloads as a courtesy, but we are NOT a cloud storage service. It is the customer's responsibility to store and organize their purchased designs. We highly recommend backing up your files on both an external hard drive and cloud storage service.

We are selling machine embroidery designs and ...

Do you offer refunds or exchanges?

I'm sorry, NO. Due to the electronic nature of our product and its ability to be reproduced, there are NO refunds or exchanges. 

We are extremely firm on this policy. PLEASE carefully review your order or ask questions PRIOR to purchase. 

It is the customer's responsibility to know and understand their hoop capabilities and maximum sewing field. Thank you!

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Shipping
How will I receive my designs?

Your designs are available for instant download immediately upon purchase in your account. You must be logged into your account to download your designs.

You can download "all formats" OR simply choose from the download button which format you'd like to download. Since we offer unlimited downloads, you may come back at a future time to choose another format if you have more than one machine or your format needs change.

Can I get my designs on a DVD or USB?

No. Due to the prohibitive rising production costs, we no longer offer the option to receive designs on a USB or DVD (effective 3/24/2024). Our designs are only available by download.

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Software
What embroidery editing software do you recommend?

Click "read more" to read about our recommended embroidery editing software.

What software do you use to create your designs?
We use a variety of quality digitizing software packages to create designs, depending upon the desired effect.
Can I resize your designs?

You may resize our designs in your embroidery editing software, but we do not recommend resizing more than 10-20% in either way in order to maintain the integrity of the design. We are UNABLE to do any custom resizing. Please note that if you choose to resize our designs, you do so at your own risk. We only guarantee the quality of the designs in the sizes we provide. We highly recommend doing a test stitch of an altered design before embroidering it on a valuable item.

We do NOT recommend r...

Why doesn't my embroidery design match the color chart sequence?
Some embroidery software programs, such as Premier+, have an automatic feature checked by default to "color sort" your designs. Please click "read more" as we explain.
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Embroidery Machine Formats
Will your designs work on my machine?
While we are unable to give advice on specific machines and software, your machine should accept one of the formats that we offer. We provide our designs in all major embroidery machine formats including art, dst, exp, hus, jef, pcs, pes, sew, vip, vp3 and xxx.
Which machine formats are available?
Our design sets are offered in eleven major machine formats: art, dst, exp, hus, jef, pcs, pes, sew, vip, vp3 and xxx. Please note that .sew and .pcs formats are not available for 5x7 or larger designs. BX format IS included for all embroidery fonts, unless otherwise specified on the product details page.
I don't know what format I need… do you?
Here is a handy chart of common machine brands and formats:
I have two embroidery machines. Can I purchase my designs in two formats?
Our system now includes all major formats in your download file. If you made a prior purchase on our old website, please log into your account and re-download where you will find all available formats.
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Tutorials
How do I make a hooded towel? Is there a tutorial?

YES! We have a fantastic tutorial on our YouTube channel. CLICK HERE FOR THE TUTORIAL Be sure to subscribe to our channel for future tutorials!

How do I stitch out a machine applique design?
Are you new to machine embroidery? Have you been nervous to try an applique design? Well, have no fear! Click "Read More" to find a step-by-step tutorial for stitching a three-fabric applique design from start to finish. A free design is included so you can work alongside us!
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Special Sales
Where are the 8 sets for $12?

THOUSANDS of our products qualify for the promotional pricing! All of our purchasable sets, singles and fonts can be used towards the 8 for $12 sale. (Please note: In-the-Hoop, End-to-End, PNG Watercolors and Free Designs do NOT apply.) Each listing will specify whether it is included in the current promotion.

You must have the minimum number of purchasable sets/singles/fonts in your cart for the special pricing to take effect. All items will show regular sale pricing until the minimum is met. Once the minimum is met, the pricing will automatically re-calculate for you on the shopping cart page.

For example, if the promotion is 8 for $12, after the eighth qualifying item is added to your cart, the individual prices will drop to $1.50. Any additional qualifying products added after the minimum has been met will also have an adjusted price of $1.50.... until you reach the next tiered discount of 18 sets for $18! Once you have eighteen qualifying items in your cart the price of each item will drop again to $1.

No coupon codes are necessary. You WILL see the correct total amount before proceeding to Checkout. If you have any questions, please fill out the contact form and ask for clarification BEFORE entering payment information. Thank you!

I spent $25, where are my bonus items?

Thank you for your order! If your single order design total was at least $25, the Bonus Bundle of designs will automatically appear in your downloads AFTER the completion of your order. They will NOT appear in your cart nor on your email receipt. Once you log into your account on our website, the bonus items will appear at the bottom of your order after the products you purchased. (Please note: you may have more than one page of downloads for your order.) Full details explained here.

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Wholesale and Classes
Can I use one of your designs in a class I'm teaching?
Yes! Machine dealers and quilt shop owners may use our design files in embroidery classes, following the new policy established 1/1/2023. Please click "Read More" for details!
Do you offer wholesale accounts or an affiliate program?

No, at this time we do not offer our designs wholesale, nor do we have an affiliate program.
Machine dealers and quilt shop owners interested in using our design files in embroidery classes can learn more here.

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