YES! All of our designs are manually digitized. Great care is taken in state of the art software to precisely digitize each design with accuracy, minimization of unnecessary jump stitches, and proper settings to ensure a delightful stitch out for you.
YES! Absolutely. Every single design at Designs by JuJu has been thoroughly tested by our *in house dedicated testers* and stitched repeatedly until they are satisfactory for release.
In the very rare event that you have any issues, it is most likely due to a factor that we can easily assist you with. This is often due to stabilizing, materials, or machine tension. However, please do not hesitate to contact us at [email protected] with any issues and our friendly support staff will assist you.
When logging in, please make sure you do not type any spaces before or after your email address and password. The log in will not be recognized with spaces. We also recommend typing the information directly and not using autofill.
If you do not remember your password, click the "Forgot Your Password?" link. Once you enter your email address on the next screen, you will receive an autogenerated email from our site with a link to reset your password.
If you are confident you are typing your email address and password correctly, your browser may be reading old history. You can try clearing Designs by JuJu from your browser history and refreshing your page:
1. Exit off www.designsbyjuju.com completely (close tab)
2. Clear Designs by JuJu from your browser history
3. Open new tab and go to www.designsbyjuju.com
4. Click on Sign In
5. Enter email and password
You can also try clearing cookies for that browser or try using a different browser.
If none of that works for you, please contact support for further assistance.
We accept PayPal as well as all major credit cards: Mastercard, Visa, American Express and Discover
All payments are securely processed and we never store your account information.
All prices listed are USD (United States Dollars)
NO! We offer unlimited downloads and your download links will never expire (as long as the www.designsbyjuju.com website exists).
HOWEVER, please do download your designs upon purchase. We offer unlimited downloads as a courtesy, but we are NOT a cloud storage service. It is the customer's responsibility to store and organize their purchased designs. We highly recommend backing up your files on both an external hard drive and cloud storage service.
We are selling machine embroidery designs and not storage.
I'm sorry, NO. Due to the electronic nature of our product and its ability to be reproduced, there are NO refunds or exchanges.
We are extremely firm on this policy. PLEASE carefully review your order or ask questions PRIOR to purchase.
It is the customer's responsibility to know and understand their hoop capabilities and maximum sewing field. Thank you!
Your designs are available for instant download immediately upon purchase in your account. You must be logged into your account to download your designs.
You can download "all formats" OR simply choose from the download buttons which format you'd like to download. Since we offer unlimited downloads, you may come back at a future time to choose another format if you have more than one machine or your format needs change.
Yes. During the check out process, there is an option to choose either a USB or DVD option for an additional fee.
Please note that we can only put the current order on the DVD or USB. Past orders are not available.
The cost of a DVD is $15 and the cost of a USB is $25.
You may still download your designs from your account while you wait for delivery.
Domestic shipping ONLY. We are sorry, but we cannot ship internationally.
Due to high demand, please allow 4-6 weeks for delivery as each order is manually created and processed.
We *highly* recommend Embrilliance Essentials Embroidery Software. It is user friendly and you can use our BX format fonts as "typable" fonts! There is a "free express" version available for JUST typing monograms and fonts. You cannot use the free version to merge, customize or edit.
We highly recommend purchasing and owning some kind of embroidery editing software for maximum versatility. Please see our YouTube channel for numerous videos on how we use Embrilliance.
You may resize our designs in your embroidery editing software, but we do not recommend resizing more than 10-20% in either way in order to maintain the integrity of the design. We are UNABLE to do any custom resizing. Please note that if you choose to resize our designs, you do so at your own risk. We only guarantee the quality of the designs in the sizes we provide and test.
We do NOT recommend resizing sketch designs at all - most programs do not recalculate the variable density accurately, resulting in gaps and/or thick stitching. Please stitch any design with sketch elements at original size only.
If you are looking for excellent embroidery editing software that is versatile and affordable, we HIGHLY recommend Embrilliance Essentials Software. You can also use our BX fonts with it!
YES! We have a fantastic tutorial on our YouTube channel. CLICK HERE FOR THE TUTORIAL Be sure to subscribe to our channel for future tutorials!
THOUSANDS of our products qualify for the promotional pricing! All of our purchasable sets, singles and fonts can be used towards the 12 for $12 sale. (Please note: In-the-Hoop, End-to-End, PNG Watercolors and Free Designs do NOT apply.) Each listing will specify whether it is included in the current promotion.
You must have the minimum number of purchasable sets/singles/fonts in your cart for the special pricing to take effect. All items will show regular sale pricing until the minimum is met. Once the minimum is met, the pricing will automatically re-calculate for you on the shopping cart page.
For example, if the promotion is 12 for $12, after the twelfth qualifying item is added to your cart, the individual prices will drop to $1.00. Any additional qualifying products added after the minimum has been met will also have an adjusted price of $1.00.
No coupon codes are necessary. You WILL see the correct total amount before proceeding to Checkout. If you have any questions, please fill out the contact form and ask for clarification BEFORE entering payment information. Thank you!
Thank you for your order! If your single order design total was at least $25, the Bonus Bundle of designs will automatically appear in your downloads AFTER the completion of your order. They will NOT appear in your cart nor on your email receipt. Once you log into your account on our website, the bonus items will appear at the bottom of your order after the products you purchased. Full details explained here.
No, at this time we do not offer our designs wholesale, nor do we have an affiliate program.
Machine dealers and quilt shop owners interested in using our design files in embroidery classes can learn more here.