the pencil banner on the small screens the pencil banner on the large screens

Contact Us

If you would like to contact Designs by JuJu please use the contact form found below. Please allow us 48 hours to reply to your inquiry. *We are no longer able to provide customer service through Facebook.*

For your convenience, please note that you may find the answer to your question on our FAQ or Terms of Use pages.

To submit photos for our showcase, please email: [email protected]

Log in to your account to:

  • change your email address or other info
  • view/download orders placed
  • view saved shopping cart or wish list
  • view gift certificate balance

Download your designs instantly!

Available 24/7/365

Customer service via email hours:

Monday-Friday: 9am-5pm EST
We respond to customer support emails during the above listed hours.

Closed Weekends and Major Holidays
Our customer support department will be CLOSED on weekends. We will respond to your email as quickly as possible on the next business day.

PLEASE NOTE: If you do not receive a reply to your email within 48 hours, please check your SPAM/JUNK folder. If it is not there, please re-send your email. We respond to all emails promptly.
ATTN GMAIL USERS: If you do not see a reply to your email, please check your "promotions" tab or folder in your gmail account. Often times our ticket replies land in that tab or folder.

in order for us to provide speedy customer service and help you resolve your issue please provide the following information in your message that may pertain to your issue:

  • Exactly which files you may be experiencing difficulty with. Please provide SKU, size used, embroidery format.
  • Exactly what is happening, and what steps you have taken. Did you get any error message?
  • What operating system are you using? ie: Windows 10, macOS, etc.
  • What web browser? ie: Chrome, Safari, Internet Explorer (version), etc. 
  • What embroidery machine do you have? What embroidery software (and version) are you using? These two answers are VERY important to help us to best assist you.

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