Contact Us

Our Help Center may answer your questions quicker than we can reply.

If you still need help, fill out the Contact Form below. Please be as detailed as possible for quicker assistance.

Please allow us 48 hours to reply to your inquiry.
*We are no longer able to provide customer service through Facebook or Instagram.*

Contact Form

Name

E-mail

Subject

SKU

Size

File Format

Embroidery Machine

Message

You may attach an embroidery file or picture

Upload Files

Drag and drop files or click to select

ReCaptcha

Please include as much detail as possible:

· Exactly which files you may be experiencing difficulty with. Please provide SKU, size used, embroidery format.

· Exactly what is happening, and what steps you have taken. Did you get any error message?

· What operating system are you using? ie: Windows 10, macOS, etc.

· What web browser? ie: Chrome, Safari, Internet Explorer (version), etc.

· What embroidery machine do you have? What embroidery software (and version) are you using?

These two answers are VERY important to help us to best assist you.

Customer Support Hours

Monday-Friday: 9am-5pm EST

We respond to inquiries during the above listed hours.

Closed Weekends and Major Holidays

We will respond to your inquiry as quickly as possible on the next business day.

Additional Contact Information

Mailing address:
Designs By JuJu
634 Old New Ipswich Rd.
Rindge, NH 03461

Email Address: [email protected]

NOTE: IF YOU DO NOT RECEIVE A REPLY TO YOUR INQUIRY WITHIN 48 HOURS, PLEASE CHECK YOUR SPAM/JUNK FOLDER. IF IT IS NOT THERE, PLEASE RE-SEND. WE RESPOND TO ALL EMAILS PROMPTLY.