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Shipping

How will I receive my designs?

Your designs are available for instant download immediately upon purchase in your account. You must be logged into your account to download your designs.

You can download "all formats" OR simply choose from the download buttons which format you'd like to download. Since we offer unlimited downloads, you may come back at a future time to choose another format if you have more than one machine or your format needs change.

Can I get my designs on a DVD or USB?

Yes. During the check out process, there is an option to choose either a USB or DVD option for an additional fee.

These options are for **BACK UP PURPOSES ONLY**. This means they are NOT intended to be used in your embroidery machine. Both DVDs and USBs will include ALL designs from your order (minus any freebies) and include all formats available as well as color charts, tutorials and terms of use. 

Please note that we can only put the current order on the DVD or USB. Past orders are not available.

The cost of a DVD is $15 and the cost of a USB is $20
You may still download your designs from your account while you wait for delivery.
Domestic shipping ONLY. WE are sorry, but we cannot ship internationally.
Due to high demand, please allow 4-6 weeks for delivery as each order is manually created and processed.

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