YES! All of our designs are manually digitized. Great care is taken in state of the art software to precisely digitize each design with accuracy, minimization of unnecessary jump stitches, and proper settings to ensure a delightful stitch out for you.
YES! Absolutely. Every single design at Designs by JuJu has been thoroughly tested by our *in house dedicated testers* and stitched repeatedly until they are satisfactory for release.
In the very rare event that you have any issues, it is most likely due to a factor that we can easily assist you with. This is often due to stabilizing, materials, or machine tension. However, please do not hesitate to contact us at [email protected] with any issues and our friendly support staff will as...
When logging in, please make sure you do not type any spaces before or after your email address and password. The log in will not be recognized with spaces. We also recommend typing the information directly and not using autofill.
If you do not remember your password, click the "Forgot Your Password?" link. Once you enter your email address on the next screen, you will receive an autogenerated email from our site with a link to reset your password.
If you are confident you are typing your e...
We accept PayPal as well as all major credit cards: Mastercard, Visa, American Express and Discover
All payments are securely processed and we never store your account information.
All prices listed are USD (United States Dollars)
NO! We offer unlimited downloads and your download links will never expire (as long as the www.designsbyjuju.com website exists).
HOWEVER, please do download your designs upon purchase. We offer unlimited downloads as a courtesy, but we are NOT a cloud storage service. It is the customer's responsibility to store and organize their purchased designs. We highly recommend backing up your files on both an external hard drive and cloud storage service.
We are selling machine embroidery designs and ...
I'm sorry, NO. Due to the electronic nature of our product and its ability to be reproduced, there are NO refunds or exchanges.
We are extremely firm on this policy. PLEASE carefully review your order or ask questions PRIOR to purchase.
It is the customer's responsibility to know and understand their hoop capabilities and maximum sewing field. Thank you!
Your designs are available for instant download immediately upon purchase in your account. You must be logged into your account to download your designs.
You can download "all formats" OR simply choose from the download buttons which format you'd like to download. Since we offer unlimited downloads, you may come back at a future time to choose another format if you have more than one machine or your format needs change.
Yes. During the check out process, there is an option to choose either a USB or DVD option for an additional fee.
Please note that we can only put the current order on the DVD or USB. Past orders are not avail...
Click "read more" to read about our recommended embroidery editing software.
You may resize our designs in your embroidery editing software, but we do not recommend resizing more than 10-20% in either way in order to maintain the integrity of the design. We are UNABLE to do any custom resizing. Please note that if you choose to resize our designs, you do so at your own risk. We only guarantee the quality of the designs in the sizes we provide and test.
We do NOT recommend resizing sketch designs at all - most programs do not recalculate the variable density accuratel...
YES! We have a fantastic tutorial on our YouTube channel. CLICK HERE FOR THE TUTORIAL Be sure to subscribe to our channel for future tutorials!
THOUSANDS of our products qualify for the promotional pricing! All of our purchasable sets, singles and fonts can be used towards the 8 for $12 sale. (Please note: In-the-Hoop, End-to-End, PNG Watercolors and Free Designs do NOT apply.) Each listing will specify whether it is included in the current promotion.
You must have the minimum number of purchasable sets/singles/fonts in your cart for the special pricing to take effect. All items will show regular sale pricing until the minimum is met. Once the minimum is met, the pricing will automatically re-calculate for you on the shopping cart page.
For example, if the promotion is 8 for $12, after the eighth qualifying item is added to your cart, the individual prices will drop to $1.50. Any additional qualifying products added after the minimum has been met will also have an adjusted price of $1.50.... until you reach the next tiered discount of 18 sets for $18! Once you have eighteen qualifying items in your cart the price of each item will drop again to $1.
No coupon codes are necessary. You WILL see the correct total amount before proceeding to Checkout. If you have any questions, please fill out the contact form and ask for clarification BEFORE entering payment information. Thank you!
Thank you for your order! If your single order design total was at least $25, the Bonus Bundle of designs will automatically appear in your downloads AFTER the completion of your order. They will NOT appear in your cart nor on your email receipt. Once you log into your account on our website, the bonus items will appear at the bottom of your order after the products you purchased. Full details explained here.
No, at this time we do not offer our designs wholesale, nor do we have an affiliate program.
Machine dealers and quilt shop owners interested in using our design files in embroidery classes can learn more here.