Placing an Order

What payment methods do you accept?

We accept PayPal as well as all major credit cards: Mastercard, Visa, American Express and Discover

All payments are securely processed and we never store your account information.

What currency are your prices in?

All prices listed are USD (United States Dollars)

Is there a limit to my downloads?

NO! We offer unlimited downloads and your download links will never expire (as long as the www.designsbyjuju.com website exists).

HOWEVER, please do download your designs upon purchase. We offer unlimited downloads as a courtesy, but we are NOT a cloud storage service. It is the customer's responsibility to store and organize their purchased designs. We highly recommend backing up your files on both an external hard drive and cloud storage service.

We are selling machine embroidery designs and not storage.

Do you offer refunds or exchanges?

I'm sorry, NO. Due to the electronic nature of our product and its ability to be reproduced, there are NO refunds or exchanges.

We are extremely firm on this policy. PLEASE carefully review your order or ask questions PRIOR to purchase.

It is the customer's responsibility to know and understand their hoop capabilities and maximum sewing field. Thank you!