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My Account

Why do I have to log into an account to add items to my cart?

Our site has a wonderful feature: it will not allow you to purchase the same product twice! In order to prevent you from buying something again, you must be logged into your account prior to shopping.

If it is your first time on our website, click the "Create an Account" link. If you have purchased in the past, click the "Sign In" link. On a desktop browser, the links will appear in the top right corner of our website. If you are on a mobile device, click the three white lines menu button, t...

Why can't I log into my account?

When logging in, please make sure you do not type any spaces before or after your email address and password. The log in will not be recognized with spaces. We also recommend typing the information directly and not using autofill.

If you do not remember your password, click the "Forgot Your Password?" link. Once you enter your email address on the next screen, you will receive an autogenerated email from our site with a link to reset your password.

If you are confident you are typing your email address and password correctly, your browser may be reading old history. You can try clearing Designs by JuJu from your browser history and refreshing your page:
1. Exit off completely (close tab)
2. Clear Designs by JuJu from your browser history
3. Open new tab and go to
4. Click on Sign In
5. Enter email and password

You can also try clearing cookies for that browser or try using a different browser.

If none of that works for you, please contact support for further assistance.

What is the fastest way to redownload one particular product?

Have you purchased hundreds of products and can't remember when you bought something in particular that you need to redownload? There's a fast way to find it! First, log into your account.

If you know the exact item title for the product you want, go to that product page and try to add the item to your cart. An alert will pop up with a direct link to the download page!

previous purchase warning

If you don't know the exact item title, you can click "My Downloads" at the top of the screen and used the Filtering ba...

How do I download my purchases?

Once you have logged into your account, there are two different ways you can find download links for the items you have purchased.

Method 1:
Click, "My Orders" at the top of the screen.

Click My Orders

You will have access to every order you have placed on your account on our website. Initially they will be displayed in order of purchase date with the most recent on top. At the bottom of the screen you can select how many orders you want to have displayed and navigate through the pages of orders.


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