My Account

Why do I have to log into an account to add items to my cart?

Our site has a wonderful feature: it will not allow you to purchase the same product twice! In order to prevent you from buying something again, you must be logged into your account prior to shopping.

If it is your first time on our website, click the "Create an Account" link. If you have purchased in the past, click the "Sign In" link. These links will appear in the top right corner of our website.

Once logged into your account, when you view a product (whether in a category or search results) the "Add to Cart" button will say "Purchased" for items in your order history.


It will also say "Purchased" on the design page:


If you click the "Purchased" button, you will be taken directly to the download page for the order where you purchased the design, making it easy to download again if needed!


PLEASE NOTE:

  • If you have ordered designs in the past under an additional account created with a different email address, this feature will not work. The "purchased" link only appears for designs ordered on the account you are currently logged into. If you have multiple accounts and would like to combine them into one, please contact support for assistance, providing all relevant email addresses, specifying which one should be use for all future orders.
  • This feature will only work for designs purchased on THIS website (designsbyjuju.com). Through the years we have acquired the design inventories of several other companies. If you had purchased designs directly from those websites (The Itch 2 Stitch, Munchkym, Milly Melly, Stitch Away, etc) your customer records from those companies did NOT transfer to your account on Designs by JuJu. You will need to consult your downloads or invoices before purchasing since you will not get an alert.
    The Itch 2 Stitch products have an item number/SKU starting with: I2S_
    Munchkym Designs have an item number/SKU starting with: DBJJ_MD
    Milly Melly Designs have an item number/SKU starting with: DBJJ_MMD
    Stitch Away Applique Designs have an item number/SKU starting with: DBJJSA
  • To assist you with record keeping, we have a check list available for all Itch 2 Stitch designs that you can download and track what you already own. It is available as an Excel file that you can update digitally or a PDF that you can print and manually check off. If you had purchased a set of designs, be sure to check off all of the individual listings associated with that set as well. You can request this by contacting support.
Why can't I log into my account?

When logging in, please make sure you do not type any spaces before or after your email address and password. The log in will not be recognized with spaces. We also recommend typing the information directly and not using autofill.

If you do not remember your password, click the "Forgot Your Password?" link. Once you enter your email address on the next screen, you will receive an autogenerated email from our site with a link to reset your password.

If you are confident you are typing your email address and password correctly, your browser may be reading old history. You can try clearing Designs by JuJu from your browser history and refreshing your page:
1. Exit off www.designsbyjuju.com completely (close tab)
2. Clear Designs by JuJu from your browser history
3. Open new tab and go to www.designsbyjuju.com
4. Click on Sign In
5. Enter email and password

You can also try clearing cookies for that browser or try using a different browser.

If none of that works for you, please contact support for further assistance.

What is the fastest way to redownload one particular product?

Have you purchased hundreds of products and can't remember when you bought something in particular that you need to redownload? There's a fast way to find it! First, log into your account.

If you know the exact item title for the product you want, go to that product page. The "Add to Cart" button will actually read "Purchased". Clicking that will take you to the exact order on your account!

previously purchase


If you don't know the exact item title, you can click "My Downloads" at the top of the screen and use the Filtering bar to search your downloads by product name or SKU. For example, when I type the word "embossed" only items that include "Embossed" in the product title are shown, everything else is filtered out:

filter downloads


Once you've found the item, click the Pink "Download" button. You can choose the "All Formats" option or just your preferred format for a smaller/quicker download.

download your format

Now you are ready to stitch! 

How do I download my purchases?

Once you have logged into your account, there are two different ways you can find download links for the items you have purchased.

Method 1:
Click, "My Orders" at the top of the screen.

You will have access to every order you have placed on your account on our website. Initially they will be displayed in order of purchase date with the most recent on top. At the bottom of the screen you can select how many orders you want to have displayed and navigate through the pages of orders.

My Orders List

Click "View Order" next to the order you wish to download.
On the next screen you will see itemized list of the designs you purchased on that order.


full order

At the top you can click the pink "Download All" button. It will package everything on the order in a single zip. All machine formats will be included. If you placed a large order, you will likely get this warning:

file size warning

Instead of downloading all at once, you may prefer to download the products individually. When you do so, you have the option to download a smaller zip that contains just the one machine format you need (plus all the documentation files). This can save download time and storage space on your computer.

download your format

Method 2:

If you are looking to download one particular product from an old order, instead of clicking on "My Orders" you can click on "My Downloads" and search for that product. Read more about that method here.

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