If you would like to contact Designs by JuJu please use the contact form found below. We strive to respond to all inquiries within 24 hours.
Designs by JuJu cannot accept orders by telephone at this time. We apologize for any inconvenience.
To submit photos for our showcase, please email: firstname.lastname@example.org Alternately, you may upload your own photo using the "customer projects" button on any given design details page.
For specific embroidery machine or software questions, we invite you to post on our Facebook page, where we will share it with our members. We have had tremendous success assisting our customers with a wide variety of machine specific issues through Facebook.
- change your email address or other info
- view/download orders placed
- view saved shopping cart or wish list
view gift certificate balance
If you are having a problem, in order for us to provide speedy customer service and help you resolve your issue and get on to stitching, please provide the following information in your message that may pertain to your issue:
- Exactly which files you may be experiencing difficulty with. Please provide SKU and size.
- Exactly what is happening, and what steps you have taken. Did you get any error message?
- What operating system are you using? ie: Windows 7, Windows 8 etc
- What web browser? ie: Internet Explorer (which version?) Firefox, Chrome
- What embroidery machine do you have? What embroidery software are you using?
Download your designs instantly!
Customer service via email hours:
Monday-Friday: 9am-8pm EST
Saturday: Limited hours 9am-2pm EST
Emails and inquiries received after 2pm will be responded to on our next business day
Sundays and major holidays