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Contact Us

If you would like to contact Designs by JuJu please use the contact form found below. Please allow us 48 hours to reply to your inquiry. *We are no longer able to provide customer service through Facebook.*

For your convenience, please note that you may find the answer to your question on our Support, FAQ, or Terms of Use pages.


Designs by JuJu cannot accept orders by telephone at this time. We apologize for any inconvenience.

To submit photos for our showcase, please email: julie@designsbyjuju.com Alternately, you may send us images for approval via Facebook messenger through our Designs by JuJu Facebook page

In order for us to provide speedy customer service and help you resolve your issue please provide the following information in your message that may pertain to your issue:

  • Exactly which files you may be experiencing difficulty with. Please provide SKU and size.
  • Exactly what is happening, and what steps you have taken. Did you get any error message?
  • What operating system are you using? ie: Windows 10, macOS, etc.
  • What web browser? ie: Chrome, Safari, Internet Explorer (version), etc. 
  • What embroidery machine do you have? What embroidery software are you using?

Log in to your account to:

  • change your email address or other info
  • view/download orders placed
  • view saved shopping cart or wish list
  • view gift certificate balance

Download your designs instantly!

Available 24/7/365

Customer service via email hours:

Monday-Friday: 9am-8pm EST
Saturday: Limited hours 9am-2pm EST

Emails and inquiries received after 2pm will be responded to on our next business day 

CLOSED
Sundays and major holidays 

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