Contact Us

If you would like to contact Designs by JuJu please use the contact form found below. We strive to respond to all inquiries within 24 hours.

For your convenience, please note that you may find the answer to your question on our Support, FAQ, or Terms of Use pages.

Designs by JuJu cannot accept orders by telephone at this time. We apologize for any inconvenience.

To submit photos for our showcase, please email: Alternately, you may upload your own photo using the "customer projects" button on any given design details page.

For specific embroidery machine or software questions, we invite you to post on our Facebook page, where we will share it with our members. We have had tremendous success assisting our customers with a wide variety of machine specific issues through Facebook.

Log in to your account to:

  • change your email address or other info
  • view/download orders placed
  • view saved shopping cart or wish list

view gift certificate balance

If you are having a problem, in order for us to provide speedy customer service and help you resolve your issue and get on to stitching, please provide the following information in your message that may pertain to your issue:

  • Exactly which files you may be experiencing difficulty with. Please provide SKU and size.
  • Exactly what is happening, and what steps you have taken. Did you get any error message?
  • What operating system are you using? ie: Windows 7, Windows 8 etc
  • What web browser? ie: Internet Explorer (which version?) Firefox, Chrome
  • What embroidery machine do you have? What embroidery software are you using?

Download your designs instantly!
Available 24/7/365

Customer service via email hours:

Monday-Friday: 9am-8pm EST
Saturday: Limited hours 9am-2pm EST

Emails and inquiries received after 2pm will be responded to on our next business day 

Sundays and major holidays 

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