Why do I have to log into an account to add items to my cart?
Our site has a wonderful feature: it will not allow you to purchase the same product twice! In order to prevent you from buying something again, you must be logged into your account prior to shopping.
If it is your first time on our website, click the "Create an Account" link. If you have purchased in the past, click the "Sign In" link. On a desktop browser, the links will appear in the top right corner of our website. If you are on a mobile device, click the three white lines menu button, then click on Account to find these links.
Once logged into your account, if you try to add a product to your cart that you have already purchased, and alert pops ups. This happens no matter where you are on our site - category pages, search results, or on the actual design page. The alert even includes a link directly to the download page for that item!
- If you have ordered designs in the past under an additional account created with a different email address, warnings will not appear. The warning ONLY appears for designs purchased on the account you are currently logged into. If you have multiple accounts and would like to combine them into one, please contact support for assistance, providing all relevant email addresses, specifying which one should be use for all future orders.
- The warning will only appear for designs purchased on THIS website (designsbyjuju.com). Through the years we have acquired the design inventories of several other companies. If you had purchased designs directly from those websites (The Itch 2 Stitch, Munchkym, Milly Melly, etc) your customer records from those companies did NOT transfer to your account on Designs by JuJu. You will need to consult your downloads or invoices before purchasing since you will not get an alert.
The Itch 2 Stitch products have an item number/SKU starting with: I2S_
Munchkym Designs have an item number/SKU starting with: DBJJ_MD
Milly Melly Designs have an item number/SKU starting with: DBJJ_MMD
- To assist you with record keeping, we have a check list available for all Itch 2 Stitch designs that you can download and track what you already own. It is available as an Excel file that you can update digitally or a PDF that you can print and manually check off. If you had purchased a set of designs, be sure to check off all of the individual listings associated with that set as well. You can request this by contacting support.