Last update 1/1/2021
LICENSE AND USE OF OUR MACHINE EMBROIDERY DESIGNS
You must have an embroidery machine in order to use these designs. These are digital files and not a finished product. Our designs may NOT be purchased and brought to someone else to put on a product. They are licensed ONLY to the purchaser of the designs. If you would like something stitched onto a product, please have the person doing the embroidery purchase the files. Our designs come in the following formats only: ART, DST, EXP, HUS, JEF, PCS (4x4 size only), PES, SEW (4x4 size only), VIP, VP3, AND XXX. We do NOT provide any other design formats.
We will not forward purchased designs to any email address other than the one used to purchase the designs.
DESIGN SHARING POLICIES
Our digitized embroidery designs, either purchased or free, MAY NOT be sold, traded, shared, given away, or included in any design set. This includes purchasing with the intent to copy and share with your family or friends. You may not use ANY portion of our design or our exclusive artwork as a basis to create a new design and call it your own. Julie Hesketh Trieb of Designs by JuJu LLC ®
creates all the design patterns. Many hours have gone into these patterns to bring you unique, high-quality designs at extremely affordable prices. Please respect our work.
Please note that we will not respond to emails with order issues in which two parties split the purchase with the intent of sharing designs.
You may not alter designs and call them your own or sell the altered designs. You may, of course, edit the designs for your own personal use.
By purchasing our designs, you are purchasing a LICENSE to use them. Only the actual purchaser of the designs holds this license. This license is NON-transferable. You may not at any time, pass the files to anyone else for any reason without the express written permission from Julie Hesketh Trieb at Designs by JuJu, LLC ®. The designs and all copyrights therein belong to Julie Hesketh Trieb and Designs by JuJu, LLC ®. and are protected under international copyright laws. Designs by JuJu ® is a registered trademark.
TEACHING A CLASS USING OUR DESIGNS
The following policy is new effective 2/18/2022
Thank you for your interest in teaching a class using one of our designs! In order to teach a class using a DBJJ product, we require the teacher to purchase the design for him/herself as well as each class participant. We offer a group class discount (4 person minimum) on our designs as follows:
-In The Hoop designs can be purchased at a discounted rate of 60% off the base retail price on our website.
-Design Sets, Monogram Sets, Font Set: $5 each
-Single Designs: $2 each
We do ask that you notify our support team in advance of the date of your that you will be teaching with our design. We will make a note of it in our system and send you an email confirmation. We also ask that if you advertise on the web and/or social media, that you please credit Designs by JuJu for the design.
Please send the following information in an email to firstname.lastname@example.org
1. Name of company
2. Name and email of the person teaching the class
3. SKU of the design being used, format(s) needed and date of the class
4. PRIOR to the date of the class, once you know your class count, please email email@example.com letting us know how many licenses you’ll need. (please note there is a minimum of 4 to receive the group discount) Our customer service assistant will send you a PayPal invoice to complete your purchase. Please note: You do not need an account with PayPal to pay the invoice. You may use a credit card)
5. Once payment has been received, we will send you a printable PDF customized for your company which will serve as the license for the design. The designs will also be emailed to the class teacher in the format(s) requested. You may then distribute the digital embroidery design to your class participants only. We also ask that you print this PDF document and distribute it to your participants with the design.
If you have a new class at a different date or needed to purchase another set, there would be new charges for those participants.
Thank you so much for your interest! We are excited to see what you create with our designs! Please let us know if you have any questions.
GIVING OUR DESIGNS AS A GIFT
Please note that due to the digital nature of our products, it is not permissible to purchase our designs and give them to another individual, even as a gift. We do offer gift certificates for sale HERE. If you would like to give a gift from our website, please purchase a gift certificate for the recipient. Please follow the instructions on the purchase page and make sure to use the *recipient's* email address. You may see our gift certificate options HERE.
USING OUR DESIGNS ON ITEMS FOR SALE
We encourage the use of our designs to be stitched on items you sell! Our designs MAY be stitched on items to be sold as long as they are not mass-produced (i.e., hiring someone else to sew the designs or sewing them on a production line). As long as only the individual purchaser sews the designs, there is no limit to the number of times you may stitch them on items for sale. Designs used on items for sale must be purchased. FREEBIES: You may NOT use our free designs on items for sale. You must purchase the designs if you are going to make a profit.
While you may stitch the designs on items to be sold, including iron-on applique patches, you may not claim to be the creator/designer of the designs themselves. Most of our designs are digitized from artwork purchased exclusively for Designs by JuJu. This policy is to protect our copyrights and that of our exclusive artists. Thank you so much for your understanding of and cooperation with this policy.
In the event of a joint business where there are two or more embroiderers, a license MUST be purchased for *each person*. Again, our designs are licensed ONLY to ONE individual. Each embroiderer must purchase their own copy. In the event of a business partnership, each individual must have purchased their own copies. This is no different than other commercial use terms such as "2 user license" "3 user license" etc. Thank you for complying with our terms.
USE OF OUR DESIGN IMAGES
If you have a website for your business or sell on Etsy or Facebook, or you offer your customers a choice of what they want to be stitched on the item you are making, then you are welcome to display our stitch out images provided you give credit to Designs by JuJu stating "These designs purchased from Designs by JuJu" and kindly link Designs by JuJu to our website www.designsbyjuju.com. If you do not wish to credit Designs by JuJu, then you MUST stitch out your own samples. You may NOT use our images without giving us proper credit.
If you have any items you've made with our designs, we would be THRILLED to display them on our projects page. If ever in doubt, we are just an email away and are always happy to answer any questions you may have. Please email us at firstname.lastname@example.org
You may only use our design images if you have already purchased the designs. It is strictly forbidden and a violation of our copyright to use any of our images if you have not PURCHASED the designs
You may not share your login to our website with another individual. As a convenience to our customers, we have provided a venue for you to view all previous purchases and re-download your designs should you lose them or experience a computer crash. Please do not share your login or password with anyone. All downloads are tracked and monitored on a regular basis. If we find designs being downloaded to multiple computers of one account holder, downloading abilities will be suspended without notice and further rights to future downloads will be revoked.
It is highly recommended that you download your designs upon purchase. While we do provide unlimited downloads, please remember that we are selling digital machine embroidery designs and NOT a cloud storage service. Our unlimited downloads are for your convenience only and Designs by JuJu LLC reserves the right to change this policy at any time. Designs by JuJu LLC is NOT responsible for lost designs if you have not downloaded them. Designs will remain available for download as long as the Designs by JuJu website exists.
REFUNDS AND EXCHANGES
Due to the digital nature of our designs and their ability to be downloaded instantly, refunds and exchanges are not offered. We have a firm policy on this. If you receive a damaged CD or USB, we will promptly replace it as long as it has been purchased within the last SIX MONTHS. We are not responsible for replacing CDs or USBs purchased MORE than SIX MONTHS ago. If you have difficulty downloading your designs, please send us an email and we will assist you promptly. If you do not hear back from us within 24 hours, please re-send. Please note that we are closed on weekends and all major holidays. You can email us at email@example.com.
STITCHING ISSUES WITH OUR DESIGNS
All designs are tested for quality prior to release. If you are having stitching issues, please email us for support at firstname.lastname@example.org and we will be happy to assist you. Designs by JuJu is not liable for items that may be harmed during a stitch out. If you are stitching onto an expensive item it is highly recommended that you do a test stitch-out PRIOR to your main embroidery as results may vary depending on your fabric, stabilizing, hooping etc. Please contact us if you have any issues PRIOR to stitching on a purchased item. We do NOT provide reimbursement or compensation for damaged embroidery blanks including clothing, bags, towels etc. It is a common embroidery practice to do a test BEFORE stitching onto a purchased item.
EMBROIDERY EDITING SOFTWARE
Our designs are manually digitized for efficiency, stitch count, and sequence. ALL designs are tested prior to availability, and quality is guaranteed in the files and sizes that we provide.
We are UNABLE to guarantee a design that has been resized, edited. merged, or opened in software that may alter the settings of the design (i.e. software programs that color sort or change the Stitch sequence by default, remove overlaps, etc.) If embroidery editing software is used to open, edit, and export a design, it is important that you are proficient with the software. We are unable to provide support should a problem arise due to too many variables in all of the software programs.
USE OF OUR ARTWORK
Lastly, our designs are for machine embroidery purposes only. All designs, including the graphic images, used to create the designs are copyrighted. Graphics may not be used for purposes other than machine embroidery such as scrapbooking, silk-screen printing, vinyl designs, smocking, SVG files etc. You may not use the artwork/image of one of our designs to create a manual applique design. You may not use ANY portion of our design or our exclusive artwork as a basis to create a new design and call it your own. All artwork for exclusive use to Designs by JuJu is solely for the purpose of OUR machine embroidery designs.
You may NOT create derivative works with our artwork to sell, including SVG or cut files. You may NOT use our artwork or appliques as a basis for new designs. Our artwork is licensed exclusively to Designs by JuJu® and is for *machine embroidery purposes only*
Thank you so much! Please enjoy the designs and HAPPY STITCHING!