Have a quick question? Check here to see if it has already been answered.
Will your designs work on my machine?
While we are unable to give advice on specific machines and software, your machine should accept one of the formats that we offer. You will need the appropriate hardware/software to use these designs. Examples include your embroidery software, USB flash drive, or a reader/writer box such as Magic or Amazing box, etc. Our designs are offered via instant download and CD only. We do not offer 3x5 floppy discs. You must know your machine's hoop capabilities as well. Any of our designs that are for "jumbo" hoops only, *specifically say jumbo* in the product title.
For assistance in transferring designs to your machine, and other operating questions, please refer to your manual or embroidery machine dealer.
Which machine formats are available?
Our design sets are offered in eleven major machine formats: art v3, dst, exp, hus, jef, pcs, pes, sew, vip, vp3 and xxx . Please note that .sew and .pcs formats are not available for 5x7 designs. You will now receive all ELEVEN formats in one zip file. Once unzipped, the formats are neatly separated and labeled in separate subfolders for your convenience.
What brand of thread do you recommend?
We recommend Robison Anton Super Brite Polyester thread for beauty and durability. Floriani polyester and Madeira are also quality threads. Of course, there are many great threads available on the market.
Where do you get that varigated Sock Monkey thread?
We use Floriani FuFu #11 for that textured effect. You can get it at SewingSupplyWarehouse.com
I don't know what format I need… do you?
Here is a handy chart of common machine brands and formats:
- ART - Bernina machines
- DST - Tajima machines
- EXP - Melco machines
- HUS - Viking, Husqvarna machines
- JEF - Janome machines
- PCS - Pfaff machines (not available on 5x7 designs)
- PES - Brother, Baby Lock, Bernina machines
- SEW - Janome, Kenmore, New Home, Elna machines (not available on 5x7 design sets)
- VIP - Husqvarna machines
- VP3 - Husqvarna, Pfaff
- XXX - Singer, Compucon machines
All formats are now included in your downloaded file.
I have two embroidery machines. Can I purchase my designs in two formats?
Our system now includes all major formats. If you made a prior purchase on our old website, please log into your account and re-download where you will find all available formats.
What software do you use to create your designs?
We use a variety of quality digitizing software packages to create designs, depending upon the desired effect. All designs are 100% manually digitized and tested as many times as necessary to provide you with the highest quality possible.
I received my designs via download or in my email. The colors are all funky!
Regarding the colors being off or "weird", this is not uncommon at all due to the fact that each format has its own color palette... and they can be quite different from one format to another. Often times, upon conversion, the original colors of the designs will change and vary from format to format. That is the reason why color charts are provided with each design set. If you follow the color chart provided, the design will stitch out in the appropriate colors.
I would like to be notified automatically of new design sets and sales. How can I do that?
For free machine embroidery designs and updates: sign up for our newsletter by clicking HERE. Members of our Designs by JuJu newsletter receive special offers and free design links not available anywhere else.
I purchased these in 4x4 and need them enlarged/reduced etc. Can you do that?
Unfortunately, this falls within the realm of custom work and we are unable to do that at this time. The designs are only available in the sizes that they were released in. There are many good editing programs on the market… and your specific software may allow you to enlarge/reduce. We recommend that you do NOT change the design size more than 20% to maintain the integrity. Please be advised that if you do edit or resize your designs, you do so at your own risk. Designs by JuJu is not responsible.
Do you have any free designs? How do I access them?
YES! Some of our free embroidery designs can be found at Embroidery Billboard. Free machine embroidery design download links will be emailed on a regular basis to members who have subscribed to our website newsletter. Visit our free machine embroidery designs page. We also offer free designs, which are exclusive to our Facebook fans.
Do you sell single designs?
Single designs are sold for $4.00 each. Single designs are available for purchase on each design set page.
What is applique? How is it done? Is it hard?
Applique is FUN and EASY. All of our machine applique designs are 100% manually punched. You can find a step by step photo tutorial HERE.
My hard drive crashed. I lost all of my designs. Can you resend them please?
We understand how frustrating computers can be. You can now look up and download your previous orders as far back as 2005. To do so, simply log in to your account by clicking the "my account" link in the upper right hand corner. We are unable to look up and replace any design orders made prior to 2005.
Do you offer refunds or exchanges?
Due to the electronic nature of our products and the ability for reproduction, refunds are not offered. If you receive a damaged CD, we will gladly exchange it for a new one. Designs may not be exchanged. Please be certain of your choices prior to making your purchase. Thank you for your understanding of and cooperation with this policy.
I purchased a duplicate of the same design set. Can I get a refund or exchange it?
If you purchased a design set twice, we are happy to exchange the duplicate item as long as you notifiy us within 90 days of the original purchase. Please provide order numbers in your email. We are unable to exchange items after 90 days.
How will I receive my designs?
- A. Your designs are delivered via instant download. You will receive an email confirmation containing your download links, and your account will forever hold your order history. Download links never expire. If you have any difficulties, do not hesitate to contact us.
- B. You may opt for your entire order on CD. **Please note that all design sets in your order will be custom burned to ONE CD. This is available for an additional cost of $10.00. Simply choose ‘CD’ under shipping options at checkout. Your CD will be mailed via Priority Mail within 10 business days. You may still download your designs while you are waiting for your CD.
Our CDs are for *back up* purposes only. They may or may not be compatible with some machine CD readers, depending upon your machine's formatting requirements.
The fee includes transferring the designs to the CD as well as packaging and mailing the CD to the address you have provided. The fee does not include support, such as how to transfer designs to your machine and/ or problems that may arise while using the CD. Please direct those questions and concerns to your local embroidery machine dealer.
When will I receive my designs?
Your designs are delivered via instant download upon completion of your checkout. If there is a problem and you do not receive your designs or have trouble downloading, we will email your designs to you. Please send an email to: firstname.lastname@example.org. Your designs will be emailed in 24-36 hours via zip files.
Oftentimes, you will receive them much sooner. We are closed on Sundays.
I'm having trouble downloading my designs. What should I do? HELP!
We will make sure you receive your designs. If you are unfamiliar with zip files, please visit HERE to find out how to unzip. You can also find instructions on instant download HERE. If you are still unable to download, please send us an email at email@example.com. If you are more comfortable receiving your designs on CD, that option is available at checkout for an additional charge.
When will my email be answered?
Kindly allow up to 24 hours to receive a response to your email.
Do you offer custom digitizing?
We apologize but, due to time constraints, custom digitizing is not offered.
Can you tell me what designs I have already purchased?
It is best to keep your designs purchased from various vendors organized in folders so you can find what you are looking for and know from whom you purchased them. You can now look up your previous orders and re-download them by logging into your account located at the upper right hand corner or by clicking HERE.
Will your website let me know if I’ve already purchased a design?
Yes! We are happy to offer this service. Please be sure you are *logged in* to your account when shopping. If you try to put an item into your shopping cart, you will get a pop up similar to this:
If you are NOT logged in when shopping, then when you get to your shopping cart and are prompted to log in, your shopping cart will alert you if there is something in there that has already been purchased and will ask you to remove it from your cart prior to proceeding to checkout: