Welcome to Designs by JuJu!
Please use the following email addresses to contact us. Please
note that we are a small company and due to our busy home
schedules, we are *unable* to offer telephone support. We
are more than happy to assist you via email and will respond to
your email within 24 hours. The exception to this is Sundays and
major holidays. If you do not hear back from us, please check
your spam/junk folder. If you still do not see a reply within 24
hours, kindly resend your email.
Please refer to our
may find the answer to your question.
Finally, please note that we cannot
offer advice or support for your specific embroidery machine or
software. However, we invite you to post your question on our
where we will share it with our members. We have had tremendous
success assisting our customers with a wide variety of machine
specific issues simply by throwing a question out there where
many others already know the solution.
For questions regarding a recent order placed,
or to request your designs be emailed to you:
For technical questions regarding designs
or tosubmit photos for showcase:
Log in to your account to:-change your email address or other info-view/download orders placed-view saved shopping cart or wish list-view gift certificate balanceSnail mail order formmake check or MO payable to:
Designs by JuJu
For telephone orders
only, please email us at
with your telephone number and the best time to call you and we will call you back to take your order over the phone. Because we are a small team of moms with
young children and work around our hectic home schedules, we do not at this time have the ability to answer a phone at all times during business hours
or to provide technical support via telephone.